Common Questions
Frequently Asked Questions
How do I book a session?
Select the Book Now link for any service and you will be directed to a calendar where you pick your date & time, answer a brief intake survey and make payment. You will receive a confirmation email and calendar invite immediately.
What is your cancellation policy?
We require 24-hour notice for cancellations. Late cancellations or no-shows may be subject to a fee equal to 50% of the scheduled service. You can cancel your appointment by following the instructions in your confirmation email or calendar invitation you received when you booked your appointment.
What if I need to reschedule?
You can reschedule your appointment up to 24-hours prior to your scheduled date and time. To reschedule, follow the instructions in the confirmation email or calendar invitation you received when you booked your appointment.
How do I prepare for my session?
Please have your device (charged if applicable) and typical tools ready and available prior to your session start time. Please plan your video call in a well-lit location where you can easily share your setup with your consultant.
What hours are you available?
Sessions are currently offered 7 days a week between 9 AM and 7 PM Pacific. Availability varies by day and week, you can pick your preferred time when you book.
What if my Dab Consultant needs to reschedule?
If your consultant needs to reschedule for any reason, we will provide you with as much notice as possible (typically 24 hours or more). You will receive a link in your rescheduling email to pick a new date and time for your appointment.
What if I need more help?
Please contact us here!